Associate Professor Hong-Mei Chen Contact Info: P: 808-956-7286 E: hmchen@hawaii.edu

Research Interests:

• Electronic Customer Relationship Management (e/ECRM), E-Business, Business Integlligence,  Business Performance Management, Technology Adoption,   Human Computer Interaction
• Business and IT Alignment,  Service Management,  Service-oriented Architecture (SOA),  Web Services,  IT Governace, Enterprise Architecture
• Distributed Intelligent Database Systems: semantic data modeling, process design and system development methodology,  Telemedicine
  

Recent Publications 

• H-M Chen, “SOA, Enterprise Architecture, and Business-IT Alignment:  An Integrated Framework,”  Proceeedings of the 6th International Workshop On System/Software Architectures (IWSSA'07) with The International Conference On Software Engineering Research And Practice (SERP'07), June 25-28, 2007, Las Vegas, Nevada, to appear.
• H-M Chen, Q. Chen, R. Kazman, “The Affective and Cognitive Impacts of Perceived Touch on Online Customers’ Intention to Return in the Web-Based eCRM Environment”, Journal of Electronic Commerce in Organizations, to appear, 2006.
• H-M Chen, Q. Chen, R. Kazman, “The Affective and Cognitive Impacts of Perceived Touch on Online Customer’s Intention to Return in the Web-based eCRM environment,”  ICIS pre-conference workshop: Web-based E-Business  (WEB05), Las Vegas,  December 10,  2005
• A. Garg, R. Kazman, H-M Chen, “Interface Descriptions for Enterprise Architecture”, Journal of the Science of Computer Programming,  2006.
• R. Kazman, H. In, H-M  Chen, "From Requirements Negotiation to Software Architecture Decisions,"  Information & Software Technology, 47(8): 511-520 (2005).
• H-M Chen, R. Kazman, A. Garg, " BITAM: An Engineering‑principled Method for Managing Misalignments between Business and IT Architectures," Journal of Science of Computer Programming,   Vol. 57/1,  2005, pp. 5-26.
• H-M Chen, R. Kazman, A. Garg, "Managing Misalignments Between Business and IT Architectures: A BITAM Case Study", the International Workshop on Software and System Architectures, (Las Vegas, NV), June 21-24, 2004.
• R. Kazman, H. In, H-M Chen: “From Requirements Negotiation to Software Architecture Decisions”, Information & Software Technology, 47:8, 2005, 511-520.
• R. Kazman, H. In,  H-M Chen, “From Requirements Negotiation to Software Architecture Decisions”, Proceedings of the ACIS International Conference on Software Engineering Research, Management and Applications (SERA2004), (Los Angeles, CA), May 5-7,  2004,  pp. 213-220.  
• Q. Chen, H-M Chen, “Exploring the Success Factors of eCRM Strategies in Practice,” Journal of Database Marketing & Customer Strategy Management, Vol. 11, No. 4, July 2004, pp. 333-343.
  
  

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